Terms and Conditions

1. Agreement

These Terms and Conditions (“Terms”) govern access to and use of the website at addictedsoftware.com by Addicted Software (“we”, “us”, “our”). By using the site you accept these Terms. If you disagree, do not use the site. If you enter into a separate contract with us, that contract applies to professional services in addition to these Terms where stated.

2. Definitions

• Services: digital product engineering, design, consulting, and related professional services we provide to clients.
• Deliverables: software, designs, documentation, or other materials specified in a SOW or order.
• Client materials: data, content, credentials, trademarks, and systems you provide for us to perform Services.

3. Website vs client engagements

Marketing content on this site (including case studies and capability descriptions) is for general information and does not constitute an offer or guarantee of results. A binding engagement requires a signed or accepted written agreement (SOW, order form, or MSA) including scope, fees, and schedule. In case of conflict between these Terms and such an agreement, the agreement governs the Services.

4. Professional services (summary)

Unless your contract states otherwise:

• You grant us timely access, decisions, and Client materials needed to perform the Services;
• We perform Services with reasonable skill and care, using suitably qualified personnel;
• Change requests may be handled via change orders or written amendment with adjusted fees or timelines;
• Acceptance of Deliverables is as defined in your SOW (e.g. acceptance period, material defects);
• Ongoing support, hosting, SLAs, and uptime commitments apply only if explicitly included in writing.

5. Fees, expenses, and taxes

Fees, invoicing schedule, currency, and late payment terms are set in your contract. Unless agreed otherwise, expenses (travel, third-party licences passed through at cost, etc.) are invoiced as stated in the SOW. You are responsible for applicable taxes, duties, and withholding unless reverse-charged or exempt under applicable law.

6. Intellectual property

Our website and marketing assets remain our property or our licensors’. You may link to our site and quote short excerpts with attribution; broader reproduction requires consent.

Client engagements: ownership and licence of Deliverables, pre-existing tools (“background IP”), and third-party open-source components are defined in your contract. Typically you receive a licence or assignment to custom work product upon payment, subject to retained rights in generic frameworks and third-party components.

You warrant you have rights to Client materials and that their use in the Services does not infringe third-party rights.

7. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for the purpose of the engagement, subject to exceptions (public domain, independently developed, lawful disclosure). Specific NDA terms in your MSA or SOW apply where signed.

8. AI and third-party services in delivery

We may use tools (including AI-assisted development or cloud APIs) to deliver Services efficiently, in line with confidentiality and your instructions. For products that expose AI features to your end users, responsibilities for prompts, training data, model providers, and compliance (including EU AI Act readiness where relevant) are allocated in the project agreement unless otherwise required by law.

9. Warranties and disclaimer

We warrant Services are performed in a professional manner consistent with the contract. Except as expressly stated in writing, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law. The site itself is provided “as is” and “as available” without warranty of uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, except for breaches of confidentiality or IP obligations where statute does not allow exclusion. Our aggregate liability arising out of or related to the website (excluding paid Services governed by your MSA) is capped at one hundred (100) euros. Liability for paid Services follows the cap and exclusions in your signed agreement if different. Nothing excludes liability for death, personal injury caused by negligence, fraud, or other liability that cannot be limited by law.

11. Indemnity

You agree to defend and indemnify us against third-party claims arising from Client materials, your use of Deliverables in breach of law, or your product’s end-user relationships, except to the extent caused by our wilful misconduct or uncured breach of contract. Mutual indemnities for IP infringement may be set out in your MSA.

12. Acceptable use (website)

You must not misuse the site: no unlawful use, no attempts to breach security, no distribution of malware, no scraping that degrades service for others, and no impersonation. We may suspend access if we reasonably believe these Terms are violated.

13. Third-party links

Links to third-party sites are for convenience. We do not control and are not responsible for their content or policies.

14. Suspension and term (website)

We may modify or discontinue parts of the site. For client Services, termination and consequences are governed by your contract.

15. Force majeure

Neither party is liable for delay or failure due to events beyond reasonable control (for example, natural disasters, war, terrorism, labour disputes, failure of public networks, or supplier outages), provided it uses reasonable efforts to mitigate and notify the other party.

16. Assignment

You may not assign these Terms or your engagement without our prior consent, except in connection with a merger or sale of substantially all assets where the assignee agrees in writing. We may assign to an affiliate or successor with notice where required.

17. Severability and entire agreement

If any provision is invalid, the remainder stays in effect. These Terms, together with policies linked here, constitute the entire agreement regarding use of the public website; client Services are additionally governed by your signed contract.

18. Privacy and cookies

Personal data is processed as described in the Privacy Policy. Cookies are described in the Cookie Policy.

19. Governing law and disputes

These Terms are governed by the laws of the jurisdiction of our principal place of business, without regard to conflict-of-law rules, subject to mandatory consumer rights in your country where they cannot be waived. Courts in that jurisdiction have non-exclusive jurisdiction unless your contract specifies arbitration or another forum.

20. Changes

We may update these Terms; the “Last updated” date will change. Continued use of the site after posting may constitute acceptance where permitted by law.

21. Contact

Questions: Contact page.